Terms and Conditions

2.1 Service Description

AL MADA provides a wide range of services including but not limited to:

• Electrical maintenance services
• Plumbing services
• HVAC maintenance
• Carpentry and joinery services
• Painting and finishing services
• General building maintenance
• Cleaning and sanitation services
• Inspection and expediting services
• Technical testing and analysis
• Temporary employment agency activities
• Welding inspection and certification

2.2 Service Standards

We are committed to delivering top-quality services that prioritize safety, reliability, and client satisfaction. All services shall be performed in compliance with applicable industry regulations, codes, and standards.

2.3 Service Limitations

AL MADA reserves the right to refuse service if:

• The requested work violates safety regulations or building codes
• The working conditions present unacceptable hazards to our personnel
• The requested work falls outside our areas of expertise
• The Client fails to provide necessary access, information, or cooperation

3.1 Cooperation

The Client agrees to:

• Provide timely and accurate information about the property and the services required
• Grant reasonable access to the property for service delivery
• Designate a representative to coordinate with AL MADA personnel
• Promptly notify AL MADA of any concerns or issues related to the services

3.2 Safety

• Inform AL MADA of any known hazards at the service location
• Ensure that the work environment complies with basic safety requirements
• Not interfere with AL MADA's safety protocols and procedures

3.3 Equipment and Utilities

Unless otherwise agreed, the Client shall provide:

• Access to necessary utilities (water, electricity)
• Adequate lighting and ventilation in work areas
• Storage space for tools and materials when required for multi-day projects

4.1 Quotations

• Quotations are valid for 30 days unless otherwise specified
• Quotations are based on information provided by the Client and visual inspections
• Additional costs may be incurred if unforeseen issues are discovered during service delivery

4.2 Fees

• Fees for services are as specified in the quotation or service agreement
• Hourly rates apply for services not covered by a fixed-price agreement
• Emergency services outside normal business hours may incur additional charges
• Material costs will be specified separately when applicable

4.3 Payment Terms

• A deposit of 50% may be required for projects exceeding AED 5,000
• Final payment is due upon completion of services
• Payment methods include bank transfer, cash, or check
• Invoices not paid within 30 days will accrue interest at 1.5% per month
• For ongoing service contracts, monthly payments are due on the 1st of each month

5.1 Workmanship Warranty

AL MADA warrants its workmanship for a period of 90 days from the date of service completion. This warranty covers defects in workmanship but does not cover:

• Normal wear and tear
• Damage caused by Client misuse or neglect
• Issues arising from pre-existing conditions not addressed in the service
• Problems caused by third-party interventions after service completion

5.2 Materials and Equipment

• Where AL MADA supplies materials or equipment, manufacturer warranties will apply
• AL MADA will assist Clients in processing warranty claims for supplied materials
• No warranty is provided for Client-supplied materials or equipment

5.3 Limitations

• AL MADA's total liability shall not exceed the total amount paid for the services
• We do not provide warranties for diagnostic services or inspections

6.1 Scheduling

• Service dates and times will be agreed upon in advance
• AL MADA will make reasonable efforts to adhere to the schedule
• The Client must provide at least 24 hours' notice for cancellations or rescheduling

6.2 Delays

• AL MADA is not responsible for delays caused by factors beyond our control, including but not limited to weather conditions, labor disputes, material shortages, or acts of God
• If delays occur, AL MADA will communicate promptly and reschedule at the earliest convenience

7.1 Quality Standards

AL MADA follows strict quality control procedures to ensure all services meet our high standards and comply with relevant industry regulations.

7.2 Inspections

• The Client has the right to inspect completed work
• Any concerns must be reported to AL MADA within 7 days of service completion
• AL MADA may conduct its own inspections to ensure quality standards are met

8.1 Staff Selection

• AL MADA will select qualified personnel based on Client requirements
• Clients may request specific qualifications, experience levels, or certifications

8.2 Employment Relationship

• Temporary staff remain employees of AL MADA
• AL MADA is responsible for payroll, insurance, and compliance with labor laws
• Clients shall not solicit direct employment of AL MADA staff during their assignment and for 6 months following the completion of services

8.3 Staff Replacement

• If a temporary staff member does not meet Client expectations, AL MADA will provide a replacement within a reasonable timeframe
• Clients must provide specific feedback regarding performance issues

9.1 Confidential Information

AL MADA commits to protecting:

• Client business information and trade secrets
• Project specifications and technical details
• Pricing and financial information
• Personal data of Client representatives and employees

9.2 Data Protection Measures

• Implementation of industry-standard security measures
• Limited access to confidential information on a need-to-know basis
• Secure storage and transmission of Client data
• Compliance with applicable data protection regulations

10.1 Insurance Coverage

AL MADA maintains comprehensive insurance coverage including:

• Professional liability insurance
• Workers' compensation insurance
• General liability insurance
• Vehicle insurance for company operations

10.2 Limitation of Liability

• AL MADA's liability is limited to direct damages caused by gross negligence
• We are not liable for consequential or indirect damages
• Maximum liability shall not exceed the total contract value

11.1 Amicable Resolution

Both parties agree to attempt to resolve any disputes through good-faith negotiations before pursuing legal action.

11.2 Mediation

• If direct negotiations fail, parties will seek mediation
• Mediation costs will be shared equally between parties
• Mediation shall take place in Ajman, UAE

11.3 Legal Jurisdiction

These Terms are governed by UAE law, and any legal proceedings shall be conducted in the courts of Ajman, UAE.

12.1 Termination by Client

• Client may terminate services with 30 days written notice
• Client remains liable for services rendered up to termination date
• Early termination fees may apply for long-term contracts

12.2 Termination by AL MADA

• AL MADA may terminate services for non-payment
• Services may be suspended if safety concerns arise
• Immediate termination for breach of these Terms

12.3 Post-Termination

• All outstanding payments become immediately due
• Return of any AL MADA equipment or materials
• Confidentiality obligations survive termination

13.1 Definition

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to:

• Natural disasters or extreme weather conditions
• War, terrorism, or civil unrest
• Government actions or regulations
• Pandemics or public health emergencies

13.2 Obligations

• The affected party must notify the other party as soon as possible
• Both parties shall work together to minimize the impact
• Services will resume as soon as conditions permit

14.1 Terms Modification

• AL MADA reserves the right to modify these Terms at any time
• Changes will be communicated to Clients in writing
• Continued use of services constitutes acceptance of modified Terms

14.2 Service Updates

AL MADA may update service offerings, pricing, and procedures with appropriate notice to Clients.

15.1 Company Details

15.2 Contact Methods

• Phone: +971 565840807
• Email: service@myalmada.com
• Website: www.myalmada.com
• Hours: Sunday - Thursday: 8:00 AM - 6:00 PM

15.3 Emergency Contact

For emergency maintenance services outside regular business hours:
24/7 Emergency Line: +971 565840807